Frequently Asked Questions

about subscriptions

 

What is a My Luvkins subscription?

This is your chance to receive monthly and seasonal exclusive Luvkins, only available to subscription members! Enjoy the convenience of your Luvkins being shipped to your door monthly! Each month we launch a brand-new pack with 20 different designs. You have the option to choose as many packs as you need, but please note, the subscription packs are identical for any given month so if you choose 2 or more packs, the Luvkins inside will be the same. Subscriptions run on a 10-month cycle, August through May.

I just ordered! When will I receive my first My Luvkins® subscription?

Subscriptions bill about 1 week before the month begins.  You must subscribe on or before the 24th day of the month (by 11:59 PM EST) to receive your subsciption for the following month.  In other words, you may sign up for a subscription any time during the month, but your debit or credit card will not be billed until about 1 week before the start of a new month. 

What is the shipping cycle?

Subscriptions run on a 10-month cycle, August through May.  You will not receive a shipment or be billed for the months of June and July. My Luvkins bills around 1 week before the current month’s start to ensure you get your shipment before or around the 1st of each month.  For example, August’s shipment will be charged to your card on file around July 24th and ship out around July 25th.      

How often will I be charged?

You will be charged monthly about 1 week before the start of each school month.  Your first charge for the school year will occur on or around July 24th.  Your last charge for the school year will occur on or around April 24th.

Can I get shipments during the summer?

At this time, our subscription service does not bill or ship during the months of June and July. We have found this to be the preference for most of our customers.  If you’d like to receive My Luvkins during the summer months, you can always place an order for our regular child packs any time.  When it’s time to start thinking about back to school, your subscription will automatically resume for the month of August.

How do I cancel my subscription?

You can manage your subscription by logging in and going to your account page. Subscribers receive exclusive Luvkins, so there is a 3-month minimum term. But after your third month you can opt out whenever you would like!

Can I checkout with Amazon Pay?

While we allow the convenience of Amazon Pay for regular orders, subscription orders require special payment considerations that are, unfortunately, not supported by Amazon Pay.  All subscription orders must use our regular credit card payment processor at checkout.